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Featured Products
Frequently Asked Questions
Registration
Product Information
Ordering
Shipping & Delivery
Payment Option
Returns & Exchange
Contact Us
Registration
Product Information
Ordering
Shipping & Delivery
Payment Option
Returns & Exchange
Contact Us
Frequently Asked Questions
1. Where is Frenchfleurs.com based in?
We are based in Singapore. The primary currency used in frenchfleurs.com is Singapore Dollars. All terms associated to ‘local’ refers to within Singapore boundaries.
2. Can I order from outside Singapore?
Yes. We do ship internationally. However, it is limited to only Australia, China, France, Hong Kong, India, Japan, Korea, Malaysia, Taiwan, United States & United Kingdom.
3. What payment methods do you accept?
For local buyers, we accept all major credit cards payment and IB/ATM transfers.
For international buyers, we accept all major credit cards payment and Paypal transfers.
4. Are your products brand new?
Yes. All items available on Frenchfleurs.com are strictly brand new.
5. How quickly do you mail out the order?
All orders will be mailed out within the next 3 working days upon verification of payment.
6. How can I track my order?
You may view your order status under ‘My Account’.
7. Do you do meet-up for local buyers?
Sorry, at this time, we do not do any meet-ups.
8. Do you have a sizing guide?
No. All measurements are stated in the respective product page.
9. Can I still purchase an item that is labeled ‘Out of Stock’?
You may wish to sign up for product alert service. When the item is restocked, we will send you an email to inform you.
1. Where is Frenchfleurs.com based in?
We are based in Singapore. The primary currency used in frenchfleurs.com is Singapore Dollars. All terms associated to ‘local’ refers to within Singapore boundaries.
2. Can I order from outside Singapore?
Yes. We do ship internationally. However, it is limited to only Australia, China, France, Hong Kong, India, Japan, Korea, Malaysia, Taiwan, United States & United Kingdom.
3. What payment methods do you accept?
For local buyers, we accept all major credit cards payment and IB/ATM transfers.
For international buyers, we accept all major credit cards payment and Paypal transfers.
4. Are your products brand new?
Yes. All items available on Frenchfleurs.com are strictly brand new.
5. How quickly do you mail out the order?
All orders will be mailed out within the next 3 working days upon verification of payment.
6. How can I track my order?
You may view your order status under ‘My Account’.
7. Do you do meet-up for local buyers?
Sorry, at this time, we do not do any meet-ups.
8. Do you have a sizing guide?
No. All measurements are stated in the respective product page.
9. Can I still purchase an item that is labeled ‘Out of Stock’?
You may wish to sign up for product alert service. When the item is restocked, we will send you an email to inform you.
Registration
1. How to Register?
To register, please click here.
2. Do I have to register for an account?
Yes. Setting up an account will allow you to order without having to fill in your details every time you shop at Frenchfleurs.com, and will give you benefits such as order tracking, new arrival updates, exclusive discounts and special offers.
3. Does it cost anything to register?
No. Registration is free at Frenchfleurs.com
4. I forgot my password:
Go to "My Account" or "Login" page and click on "Forgot Password" link located below the login space and follow instructions. A new password will be emailed to your registered email address with us.
5. How quickly do you mail out the order?
All orders will be mailed out within the next 3 working days upon verification of payment.
6. How can I track my order?
You may view your order status under ‘My Account’.
7. Do you do meet-up for local buyers?
Sorry, at this time, we do not do any meet-ups.
8. Do you have a sizing guide?
All measurements of the items are included in its description.
9. Can I still purchase an item that is labeled ‘Out of Stock’?
You may wish to sign up for product alert service. When the item is restocked, we will send you an email to inform you.
1. How to Register?
To register, please click here.
2. Do I have to register for an account?
Yes. Setting up an account will allow you to order without having to fill in your details every time you shop at Frenchfleurs.com, and will give you benefits such as order tracking, new arrival updates, exclusive discounts and special offers.
3. Does it cost anything to register?
No. Registration is free at Frenchfleurs.com
4. I forgot my password:
Go to "My Account" or "Login" page and click on "Forgot Password" link located below the login space and follow instructions. A new password will be emailed to your registered email address with us.
5. How quickly do you mail out the order?
All orders will be mailed out within the next 3 working days upon verification of payment.
6. How can I track my order?
You may view your order status under ‘My Account’.
7. Do you do meet-up for local buyers?
Sorry, at this time, we do not do any meet-ups.
8. Do you have a sizing guide?
All measurements of the items are included in its description.
9. Can I still purchase an item that is labeled ‘Out of Stock’?
You may wish to sign up for product alert service. When the item is restocked, we will send you an email to inform you.
Product Information
1. Prices
All prices quoted are in the primary currency – Singapore Dollars. You may view the prices in US Dollars by changing the currency on the top right hand corner.
2. Color
At Frenchfleurs.com, we do our upmost to present you with the true colors of the products. However, due to lighting and each individual's computer resolution, there may be a slight difference in the color seen on website as from the actual product.
3. Size Guide
As most of the items available on Frenchfleurs.com are free size, we would provide a recommended sizing guideline. However, to ensure best fit, please refer to the measurements provided in the respective product detail page.
1. Prices
All prices quoted are in the primary currency – Singapore Dollars. You may view the prices in US Dollars by changing the currency on the top right hand corner.
2. Color
At Frenchfleurs.com, we do our upmost to present you with the true colors of the products. However, due to lighting and each individual's computer resolution, there may be a slight difference in the color seen on website as from the actual product.
3. Size Guide
As most of the items available on Frenchfleurs.com are free size, we would provide a recommended sizing guideline. However, to ensure best fit, please refer to the measurements provided in the respective product detail page.
Ordering
How to Order?
To be able to purchase from Frenchfleurs.com, you will first need to have an account with us. You can set up an account right now, or you can start shopping straight away and set your account up when you check out.
1. Add all desired products to shopping cart.
2. Review the products at My Bag and enter a discount code (if any).
3. Click on Check Out to enter your details.
4. Click on Place Order to confirm your purchase and make payment.
Phone Order
Sorry, at this time, we are unable to process orders by phone.
Shipping & Delivery
1. Shipping Carrier
All parcels from Frenchfleurs.com are posted out via Singapore Post.
Frenchfleurs will not be liable for any lost mail.
For local shipping, it is stongly advisable for you to opt for registered postage.
2. Local Shipping
Postage fees range from $0.80 to over $5.00 depending on weight of item(s).
Upon mailing out the parcel, please allow 1-3 working days for it to reach you.
3. International Shipping
International Shipping is limited to only Australia, China, France, Hong Kong, India, Japan, Korea, Malaysia, Taiwan, United States & United Kingdom. If you would like to ship to a country not listed above, please contact us.
Postage fees range from $3.00 to over $70.00 depending on weight of item(s) and destination.
You may get an estimation of the postage fees upon checkout.
All international shipping are send by Air Mail and has a tracking number which you can track your parcel at SingPost website.
Upon mailing out the parcel, please allow 6-8 working days for it to reach you.
How to Order?
To be able to purchase from Frenchfleurs.com, you will first need to have an account with us. You can set up an account right now, or you can start shopping straight away and set your account up when you check out.
1. Add all desired products to shopping cart.
2. Review the products at My Bag and enter a discount code (if any).
3. Click on Check Out to enter your details.
4. Click on Place Order to confirm your purchase and make payment.
Phone Order
Sorry, at this time, we are unable to process orders by phone.
Shipping & Delivery
1. Shipping Carrier
All parcels from Frenchfleurs.com are posted out via Singapore Post.
Frenchfleurs will not be liable for any lost mail.
For local shipping, it is stongly advisable for you to opt for registered postage.
2. Local Shipping
Postage fees range from $0.80 to over $5.00 depending on weight of item(s).
Upon mailing out the parcel, please allow 1-3 working days for it to reach you.
3. International Shipping
International Shipping is limited to only Australia, China, France, Hong Kong, India, Japan, Korea, Malaysia, Taiwan, United States & United Kingdom. If you would like to ship to a country not listed above, please contact us.
Postage fees range from $3.00 to over $70.00 depending on weight of item(s) and destination.
You may get an estimation of the postage fees upon checkout.
All international shipping are send by Air Mail and has a tracking number which you can track your parcel at SingPost website.
Upon mailing out the parcel, please allow 6-8 working days for it to reach you.
Payment Option
All payments have to be made within 36 hours upon confirmation of order, unless otherwise agreed upon. Order will be cancelled if payment is not received.
1.Payment Methods
For local buyers, we accept all major credit cards payment, paypal transfers and iBanking/ATM transfers.
For international buyers, we accept all major credit cards payment and Paypal transfers.
Please not that we do not accept any money order or concealed cash.
2. iBanking/ATM Transfers
Bank account details as follows:
POSB SAVINGS 058-80738-9
UOB UNIPLUS 318-375-105-9
All payments have to be made within 36 hours upon confirmation of order, unless otherwise agreed upon. Order will be cancelled if payment is not received.
1.Payment Methods
For local buyers, we accept all major credit cards payment, paypal transfers and iBanking/ATM transfers.
For international buyers, we accept all major credit cards payment and Paypal transfers.
Please not that we do not accept any money order or concealed cash.
2. iBanking/ATM Transfers
Bank account details as follows:
POSB SAVINGS 058-80738-9
UOB UNIPLUS 318-375-105-9
Returns & Exchange
At Frenchfleurs.com, all items are checked and packed properly before mailing out.
However, if you do find any defects in the item, please contact us within 7 working days.
We will review accordingly to each individual case.
Strictly no cash refund.
Returned items must not be worn/washed.
Exchange is allowed for item of the same price or lower. Top-up is required for item of a higher price.
At Frenchfleurs.com, all items are checked and packed properly before mailing out.
However, if you do find any defects in the item, please contact us within 7 working days.
We will review accordingly to each individual case.
Strictly no cash refund.
Returned items must not be worn/washed.
Exchange is allowed for item of the same price or lower. Top-up is required for item of a higher price.